Choose tailored, outsourced solutions to reduce costs, boost sales and promote customer retention.
OPERATIONAL INSIGHTS AND REPORTING
Achieve operational excellence with the Conducive Group.
PRAGMATIC STEP-BY-STEP SOLUTION APPROACH = RECOMMENDED BEST PRACTICE
By methodically analysing your operations through observing and reporting across all levels of staff engagements we gain an understanding of your current work methods and capabilities.
We’re then in a strong position to share insightful information to help you reach higher operational efficiencies.
SALES MANAGEMENT AND EXPERTISE
Realise your sales objectives with the Conducive Group
KEY PILLARS + SUCCESS FORMULAS = SALES STRATEGY SUCCESS
Our executive and sales management team trust years of experience to guide your sales strategy and drive confidently towards the sales objective at hand.
CALL CENTRE EXPERTISE
Let the Conducive Group structure your call centre environment for maximum results
IDENTIFIED OPPORTUNITIES + FRESH STRATEGY = BEST PRACTICE
An acute understanding of the different types of call centre environments together with careful examination of daily operational management reveals best practices required. The effectiveness of various communication methods are analysed and indicated.
- Training and coaching
- Development plans
- Staff empowerment
- Reward, recognition and motivation
Encourage client persistency with the Conducive Group
OBSERVATION + INTERNAL & EXTERNAL ANALYSIS = BESPOKE OUTSOURCED SOLUTION
A number of factors provide key insights to developing a retention model that supports a sustainable approach to client loyalty.
- Dedicated function
- Economic value
- Product match
- Client interaction
- Customised scripting
SALES AND RETENTION STRATEGIES
Work with the Conducive Group to realise a holistic vision for your business
We use an innovative, proactive, all-inclusive approach to develop an outsourced solution and tangible tactics to maximise retention and grow sales. By assessing the internal and external forces at play, we help your business achieve its strategic objectives.
MARKET RESEARCH + ENVIRONMENT ANALYSIS = STRATEGIC APPROACH
- Analysis of internal and external environment
- Strategy creation
- Communication of strategy
- Deployment of strategy
- Implementation of strategy
- Performance management of strategy